Shipping policy

SHIPPING POLICY

Thank you for shopping with us. Please read our Shipping Policy carefully before placing your order.

ORDER PROCESSING

All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email.

You will receive a notification once your order has been shipped.

Please note that processing times may be extended during high-demand periods, holidays, or promotional events.


SHIPPING TIMES

The estimated delivery time for orders is 4 to 8 business days after the order has been processed and shipped.

Delivery times are estimates only and may vary depending on your location, customs procedures, carrier delays, weather conditions, or other circumstances beyond our control.


SHIPPING CONFIRMATION & TRACKING

Once your order has been shipped, you may receive a shipping confirmation email including tracking information, when available.

Please allow some time for the tracking information to update.


DELAYS

While we strive to deliver orders within the estimated timeframe, we are not responsible for delays caused by shipping carriers, customs, weather conditions, or other unforeseen circumstances.


INCORRECT SHIPPING INFORMATION

Customers are responsible for providing accurate shipping and contact information at checkout. We are not responsible for orders shipped to incorrect addresses provided by the customer.


LOST OR STOLEN PACKAGES

We are not responsible for lost or stolen packages confirmed as delivered by the shipping carrier. If you experience an issue with your delivery, please contact the shipping carrier directly.


CONTACT US

If you have any questions regarding shipping, please contact us at:

auradivine@outlook.es